Don Brown
Don Brown is the owner and founder of Situational Services, Inc., a training and development company dedicated to improved leadership and influence effectiveness for its clients. With over thirty years working in the industry, Mr. Brown is heavily experienced in all phases of major performance systems implementation, from assessment and design to bilingual facilitation.
Working with customers such as Anheuser-Busch, Dell Computers, Ford Motor Company, US Airways and United Airlines, Harley-Davidson Motor Company, Jaguar Cars, Compuware Corporation, SYKES, and Hilton Hotels, Mr. Brown is accustomed to working domestically and internationally across all functional disciplines.
Prior to founding Situational Services Incorporated in 1989, Don was Vice President of the Center For Leadership Studies. In this position, Don worked for Dr. Paul Hersey and was instrumental in the development of Situational Leadership ® - Interactive Videodisc Instruction and Situational Leadership®-Leveraging Human Performance. Don is also a founding developer of the Vision to Results concepts and products. Along with Dr. Hersey and Ron Campbell, Don has in recent years authored the highly successful training programs Leadership In A Team Environment, Situational Service® - Customer Care of the Practitioner, Situational Selling® - Creating Readiness to Buy, and Performance Readiness™, and continues to work hand-in-hand with Dr. Hersey and the Center's staff.
Currently, Don is finishing up writing "What Got You Here Won't Get You There - In Sales Either!" with Marshall Goldsmith and Bill Hawkins.
Mr. Brown is bilingual, having earned an Honors Degree from MichiganStateUniversity in foreign languages, and a Masters in Management with Dr. Hersey at California American University. Don also lived and studied at the University of Seville in Spain, and works regularly in Europe and Latin America.
Natalie Brown
Natalie Brown is a project manager and trainer for Situational Services, Inc, and is involved in the delivery, development and coaching of all the Situational programs. She is an experienced trainer in Situational Leadership®, Situational Service® and Performance Readiness™ both domestically and internationally.
Natalie graduated with a B.S from the University of Michigan and studied at Oxford University, St. Peters College in Oxford, England. During her postsecondary education she accepted an internship at the Center for Leadership Studies where she had the privilege of studying under the direct guidance of Dr. Paul Hersey, the father of Situational Leadership®, and a leading authority on leadership and power.
Having worked with Chrysler, McLaren Regional Health system, Sykes Enterprises and Applied Industrial Technologies, Natalie has a proven track record in product tailoring and client curriculum integration. Her focus has also encompased certification and coaching of future trainers of Situational Leadership® –The Core, Power and Influence, Situational Service® and Performance Readiness™. Natalie’s passion for the content is inspired by the impact she makes on the influence capabilities of others.
Natalie does not confine her knowledge of the behavioral sciences to the realm of business; she chooses to impact positively on the lives of youth in her community in her roles as a volleyball coach and horseback riding instructor. It is one thing to teach a model, it is another to live by it.
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